{"id":2491,"date":"2020-07-29T10:52:16","date_gmt":"2020-07-29T18:52:16","guid":{"rendered":"https:\/\/systemsolver.com\/StatlerBlog\/?p=2491"},"modified":"2020-07-29T10:52:16","modified_gmt":"2020-07-29T18:52:16","slug":"elements-of-an-apology","status":"publish","type":"post","link":"https:\/\/systemsolver.goodhealthyday.com\/StatlerBlog\/2020\/07\/29\/elements-of-an-apology\/","title":{"rendered":"Elements of an apology"},"content":{"rendered":"<p><a href=\"https:\/\/hms.harvard.edu\/sites\/default\/files\/Departments\/Ombuds%20Office\/files\/M.Wagner.ColumbiaUniversity.Elements%20of%20an%20Effective%20Apology.pdf\">https:\/\/hms.harvard.edu\/sites\/default\/files\/Departments\/Ombuds%20Office\/files\/M.Wagner.ColumbiaUniversity.Elements%20of%20an%20Effective%20Apology.pdf<\/a><\/p>\n<blockquote><p>\u00a9 1999 Marsha L. Wagner, Columbia University<\/p>\n<p>Elements of an Effective Apology<\/p>\n<p>An apology is a powerful means of reconciliation and restoring trust. However, sometimes even well-intentioned apologies can exacerbate a conflict. It may be helpful to consider what elements to include in a statement of apology to make it most effective and constructive. Not all elements apply to all situations. Some of the most common considerations include the following:<\/p>\n<p>1.A common understanding of the exact substance and nature of the offense, or perceived offense. (Example: \u201cYesterday on the telephone, I said&#8230;.\u201d)<\/p>\n<p>2.Recognition of responsibility or accountability on the part of the one who offended. (Example: \u201cI could have chosen other words.\u201d \u201cI spoke without thinking.\u201d)<\/p>\n<p>3.Acknowledgement of the pain or embarrassment that the offended party experienced. (Example: \u201cIt\u2019s understandable that was upsetting to you.\u201d \u201cIf someone had said that to me, I would not have liked it, either.\u201d But not, \u201cI\u2019m sorry you\u2019re so easily hurt.\u201d)<\/p>\n<p>4.A judgment about the offense. (Example: \u201cI was insensitive.\u201d \u201cWhat I did was wrong.\u201d) 5<\/p>\n<p>.A statement of regret. (Example: \u201cI\u2019m sorry I used those words.\u201d)<\/p>\n<p>6.An indication of future intentions. (Example: \u201cIn the future, I will try to think about the impact of my words before speaking.\u201d \u201cI hope we can have a relationship of mutual respect.\u201d)<\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p>https:\/\/hms.harvard.edu\/sites\/default\/files\/Departments\/Ombuds%20Office\/files\/M.Wagner.ColumbiaUniversity.Elements%20of%20an%20Effective%20Apology.pdf \u00a9 1999 Marsha L. Wagner, Columbia University Elements of an Effective Apology An apology is a powerful means of reconciliation and restoring trust. However, sometimes even well-intentioned apologies can exacerbate a conflict. It may be helpful to consider what elements to include in a statement of apology to make it most effective and constructive. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":true,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"class_list":["post-2491","post","type-post","status-publish","format-standard","hentry","category-general"],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/systemsolver.goodhealthyday.com\/StatlerBlog\/wp-json\/wp\/v2\/posts\/2491","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/systemsolver.goodhealthyday.com\/StatlerBlog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/systemsolver.goodhealthyday.com\/StatlerBlog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/systemsolver.goodhealthyday.com\/StatlerBlog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/systemsolver.goodhealthyday.com\/StatlerBlog\/wp-json\/wp\/v2\/comments?post=2491"}],"version-history":[{"count":0,"href":"https:\/\/systemsolver.goodhealthyday.com\/StatlerBlog\/wp-json\/wp\/v2\/posts\/2491\/revisions"}],"wp:attachment":[{"href":"https:\/\/systemsolver.goodhealthyday.com\/StatlerBlog\/wp-json\/wp\/v2\/media?parent=2491"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/systemsolver.goodhealthyday.com\/StatlerBlog\/wp-json\/wp\/v2\/categories?post=2491"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/systemsolver.goodhealthyday.com\/StatlerBlog\/wp-json\/wp\/v2\/tags?post=2491"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}